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Privacy Policy

1. Terms of Use of the hoteledelweiss.bg Website

The User understands and accepts that the information services and the Website are provided “as is” and that hoteledelweiss.bg assumes no responsibility for the timeliness, deletion or inability to deliver information concerning the User’s services and products, opinions and ratings of a service or product submitted by the User or other Users, or for damages, lost profits and other losses arising after, as a result of or due to the use of the Website (or the inability to use it due to technical problems, maintenance, administrator decisions, etc.). If use of this Website or materials from it results in damage requiring repair or correction of equipment or information, the User assumes full responsibility and all costs associated with remedying the damage.

To use the Website, the User must obtain access to the World Wide Web directly or through other devices that have access to Web-based content. In addition, the User must provide all equipment necessary for access to the World Wide Web, including a computer, modem or other means of Internet access. hoteledelweiss.bg only provides the information on the Website and is not responsible for any disruptions or technical problems preventing use of the Website as a result of the operation of the User’s computer equipment.


3. Personal Data Protection. Privacy Policy of hoteledelweiss.bg

  • Pursuant to the Personal Data Protection Act, the User has the right to access their own Personal Data that they have entered or that has become known to hoteledelweiss.bg through their use of the Website, as well as the right to correct such Personal Data.
  • By accepting these terms, Users who wish to contact hoteledelweiss.bg regarding a service or product expressly agree that the Personal Data they provide may be processed electronically by hoteledelweiss.bg when delivering ordered goods or services and when assistance from a hoteledelweiss.bg employee is required.
  • All Personal Data and other Data voluntarily provided by the User that identify them during use of the Website are stored, processed and used by hoteledelweiss.bg for the purpose of maintaining certain functionalities of the services offered and for advertising goods and services offered on hoteledelweiss.bg.
  • hoteledelweiss.bg expressly informs the User that the Personal Data provided by them is not disclosed to third parties for advertising and promotional purposes.
  • hoteledelweiss.bg reserves the right to use Users’ personal data to disclose their identity where this is necessary to comply with the law, legal proceedings or these terms.

ERSELA Ltd recognizes the exceptional importance of privacy, security and the protection of the personal data of customers and partners. By implementing strict and consistent policies and rules, we strive to ensure protection across all our activities.

3.1 General Provisions

This Privacy Statement describes how ERSELA Ltd, as a personal data controller, collects, processes, stores and provides the personal information of visitors to the ERSELA Ltd website in connection with the services it provides.

This Privacy Statement contains information about the policies and practices of ERSELA Ltd regarding privacy in the collection, processing, storage and provision of personal data, as well as the choices you can make regarding how your personal data is collected and used, including information collected through your online activity and data provided to ERSELA Ltd in connection with employment.

This Privacy Statement does not apply to third-party applications, products, services, websites or social media accessed through links provided by the services of the hoteledelweiss.bg website for your convenience and information. We recommend that you review the privacy policy of every website you interact with before allowing the collection and use of your personal data.

3.2 Your Consent
This Privacy Statement forms part of the General Terms of Use of hoteledelweiss.bg. By using hoteledelweiss.bg, you consent to the collection, processing, storage and provision of your personal data in accordance with this Privacy Statement.

3.3 Definitions

Personal Data – “Any information relating to a natural or legal person who can be identified directly or indirectly by means of that information, in particular by identifiers such as a name, identification number, location data, online identifier, or one or more characteristics specific to the physical, psychological, mental, economic or cultural identity of the person.”

A Data Subject is a natural person who is identified or who can be identified on the basis of certain information.

3.4 Personal Data Collected through hoteledelweiss.bg
You do not need to provide personal data to use hoteledelweiss.bg. However, the hoteledelweiss.bg website may collect personal data specifically and voluntarily provided by visitors. hoteledelweiss.bg collects your personal data in accordance with the principles of lawfulness and transparency. We take reasonable steps to ensure that personal data is accurate, complete and up to date. hoteledelweiss.bg collects the following personal data that you provide while using hoteledelweiss.bg:

  • name;
  • address;
  • contact phone number;
  • email address;
  • other personal data provided by you;

For companies – traders and legal entities – non-traders:

  • name;
  • address;
  • contact phone number;
  • email address;
  • registered address;
  • UIC;
  • BULSTAT;
  • VAT identification number;
  • other personal data provided by you;

hoteledelweiss.bg does not collect “sensitive” personal data revealing racial or ethnic origin, political, religious or philosophical beliefs; membership in political parties or organizations, associations with religious, philosophical, political or trade union purposes; or data relating to health or sexual life.

Non-personal Data and “Cookies” Collected through hoteledelweiss.bg
We also collect information that is not directly identifiable but may at a certain stage be linked to your personal data – this may include your username, IP address, geographic data, operating system type, language, password, search preferences related to specific searches, as well as other general data. To ensure better navigation, we or our service providers use “cookies” to collect aggregated data. We do not collect or store individual “cookies”. We only have access to aggregated cookie information for functional purposes.

We may share with third parties information that includes:

  • number of visits to hoteledelweiss.bg;
  • number of visitors to each page of hoteledelweiss.bg;
  • the domain names of the Internet service providers of visitors to hoteledelweiss.bg;

3.5 Right to Change Personal Data

You have the right to choose the type of personal data we collect, as well as the purposes for which we collect and process it. We provide you with the opportunity to correct, supplement or delete personal data that you have shared with us by notifying us of your request by email or phone using the contact details stated in this declaration.

3.6 Purposes for Which We Use Your Personal Data

hoteledelweiss.bg uses your personal data only for the purposes stated at the time of collection following your explicit consent, or for additional compatible purposes in accordance with the law.
The purposes for which hoteledelweiss.bg collects and processes personal data are:

  • to respond to your enquiries;
  • to provide products, information and services that you request;
  • to improve the quality of our services;
  • to provide effective service to our visitors;
  • to contact you with special offers and information that we believe may be of interest to you;
  • to provide you with useful advice, information and updates;
  • to contact you with information regarding use of the hoteledelweiss.bg website;
  • to contact you with information regarding use of the hoteledelweiss.bg website;
  • to contact you with information regarding use of the hoteledelweiss.bg website;
  • for the purposes of our marketing and advertising activities;
  • for any other purpose consistent with this Privacy Statement or for which we have separately obtained your consent.

3.7 Personal Data Protection Policies and Practices

To protect personal data from unauthorized use, disclosure, alteration or destruction, we apply strict technological and operational security standards to protect information in our own activities. ЕРСЕЛА ЕООД takes legal and technical measures to protect your personal data in accordance with the Personal Data Protection Regulation.

3.8 Personal Data Retention Periods

hoteledelweiss.bg stores your personal data for as long as necessary to process correspondence and any possible subsequent actions.

3.9 Provision of Personal Data to Third Parties

We recognize the responsibility we bear when transferring personal data to third parties. We share personal data only on the condition that third parties are obliged to provide adequate levels of protection. We prohibit them from using information related to personal data for their own purposes or their own marketing activities.

hoteledelweiss.bg reserves the right to disclose personal information about you when we believe the law requires it or in response to law enforcement authorities in connection with a criminal or administrative investigation.

3.10 Protection of the Privacy of Children and Minors

We understand the importance of protecting children’s privacy in the interactive online world. The hoteledelweiss.bg website is not intended for or knowingly directed at children aged 18 or under. It is not our policy to knowingly collect or retain information about persons under 18 years of age.

3.11 Possible Changes to this Privacy Statement

ERSELA Ltd may make changes to this Privacy Statement in connection with changes in the law, as well as changes in the way your personal data is collected and used. If we make changes, they will be reflected in this Privacy Statement and the date of those changes will be stated at the end of the document. You should therefore review the Privacy Statement to stay informed about current practices. If you use the website after the effective date of the changes, you will be deemed to have agreed to all changes to this Privacy Statement. If you do not agree with any of the changes, discontinue use of the website.

3.12 Contact Us

If you have any questions related to the Privacy Statement or the collection and processing of your personal data while using hoteledelweiss.bg, you can contact us at info@hoteledelweiss.bg.